amberpuffin - Privacy Policy

Last updated: September 2026

Introduction

amberpuffin is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services.

By using our website or engaging our consulting services, you acknowledge that you have read and understood this policy.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, and company name when you submit enquiry forms
Business Information: Details about your organisation, facility type, and energy requirements that you voluntarily provide
Technical Data: IP address, browser type, device information, and browsing patterns collected automatically through cookies and similar technologies
Communication Records: Records of correspondence when you contact us via email or through our website

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested information about our services
To prepare proposals and deliver consulting services
To improve our website functionality and user experience
To analyse website traffic and usage patterns
To comply with legal obligations and protect our legitimate business interests

Legal Basis for Processing

We process your personal data on the following legal grounds:

Consent: Where you have given explicit consent for specific processing activities
Contract: Where processing is necessary to perform a contract with you or take pre-contractual steps at your request
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights
Legal Obligation: Where processing is required to comply with applicable laws

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

Service providers who assist us in operating our website and delivering services, under strict confidentiality agreements
Professional advisers including lawyers and accountants where necessary
Regulatory authorities or law enforcement agencies when required by law

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for three years from the date of your last interaction with us, unless you request earlier deletion.

Your Rights

Under applicable data protection laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal information in certain circumstances
Object to or restrict certain processing activities
Request transfer of your data to another organisation
Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

amberpuffin
47 Piccadilly Gardens
Manchester, M1 2AP
United Kingdom

Email: [email protected]